FAQ


Shipping
We pride ourselves in shipping our products quickly to customers. Any purchases made on a launch day before 1p.m. will be shipped same day, while purchases made after 1p.m. on a launch day will be shipped the following morning. Purchases made after launch days, please allow 2-3 days to be shipped.
Care
While polymer clay by nature is very durable, we believe it is important to take the best care of your earrings to ensure longevity. 
Keep earrings stored in a cool, dry space while avoiding any direct heat or sunlight.
Should earrings become dirty, simply clean with a damp rag and let air dry.
Our earrings are made with stainless steel posts, hoops, etc so they should not tarnish. However, in the event they become dirty or show signs of tarnish simply clean with rubbing alcohol and a q-tip.
Returns
We will happily accept returns within 20 days of delivery, no questions asked. Please notify us at the e-mail below and ship products back to us within 30 days of delivery.
For all other inquiries please contact us at hope@arloadesigned.com